About Us

History

NCP Solutions' history is rich and deep. For more than 40 years, NCP Solutions has collaborated with its clients and alliance partners to develop and implement advanced output systems, secure workflows and quality processes that deliver superior print and digital media communications.

NCP Solutions empowers the enterprise to communicate effectively with various targeted audiences. Accuracy, security and reliability serve as the foundation for solutions that address:

  1. Transactional Communications
  2. Marketing Communications
  3. Electronic Document Services 
  4. Mail Services

 

NCP Solutions: A Value-Added Alliance Partner

Working with NCP Solutions presents organizations with a significant opportunity to enhance their bottom line through process improvement. Outsourcing business communication processes to NCP Solutions enables the enterprise to more effectively apply their valuable human and financial resources to core functions and key business challenges, while leveraging the proven expertise of a world-class service provider.

 

Consultative Approach

NCP Solutions’ Client Services, Information Technology and Operations staffs are skilled in assisting customers successfully deploy complex business communications. Our implementation methodology is designed to provide each organization with the ideal solution to meet current and anticipated business objectives:

  1. Strategize - Identify core business strategies and processes
  2. Recommend - Establish solutions to meet objectives of today and tomorrow
  3. Construct - Tailor the implementation to suit organizational needs
  4. Transition - Integrate and test for quality and client acceptance
  5. Measure - Continuously monitor to optimize performance

 

Privacy and Security

NCP Solutions takes extensive measures to protect the privacy and security of customer data. In 2011, the American Institute of Certified Public Accountants (AICPA) created the Statement on Standards for Attestation Engagements (SSAE) No.16, effectively replacing SAS 70 with Service Organization Control (SOC) reporting.

 

As of January 2013, NCP Solutions completed its Service Organization Control (SOC) 2 Type 2 report in accordance with SSAE No.16, further demonstrating its continued commitment to protecting and safeguarding customer data and information.

NCP Fact Sheet

NCP Solutions produces and delivers mission-critical data and document outsourcing solutions for clients in a variety of industries, including Financial Services, Healthcare & Insurance, Public Sector, Hospitality, Auto Lenders, Telecommunications and Utilities.

 

Transactional Communications

  • Statements (billing, escrow, share drafts, etc.)
  • Payment Books (mortgage, lease, installment loans)
  • Documentation for Home Affordable Modification Program (HAMP)
  • Letters (collection, welcome / goodbye, check, declination, past due, customer service)
  • Tax-Related Documents (1098, 1099)
  • Government products (tax books, registration cards, sales tax newsletters)
  • Privacy Notices and Compliance Documents, Mortgage Loan Kits
  • Convenience / Balance Transfer Checks
  • Annual Maintenance Fee Documents
  • Association Fee Documents (HOA payment books)
  • Employee Benefit Communications (brochures, newsletters, postcards, posters)
  • New Customer / Member Fulfillment

 

Marketing Communications

  • Connect eZ / Pro - Web-based portal that allows users to create, produce and distribute personalized marketing communications
  • Digital Color Printing
  • Point of Sale Materials
  • Direct Mail (acquisition, retention, expansion)
  • Affinity Marketing (clients can generate incremental revenue through cooperative promotions)

 

Electronic Services

  • ePresentment
  • Electronic Return Receipt® for Certified Mail™
  • Document Archiving
  • Client Portal – customer information system provides production tracking and reporting, online proofing and approval, inventory management, and access to PDF images of customer statements and letters
  • Web-to-Print – web-based interface supports personalization, modification, production and fulfillment of direct mail and marketing collateral whether static, or highly personalized and event driven
  • Collaborative Document Management – web-based change management system provides an auditable process whereby business users directly compose, revise and approve content of compliance communications within document templates 

 

Mail Services

  • Inkjet Addressing (postcards, self-mailers, and envelopes - addressing and/or messaging)
  • Address Hygiene (increase deliverability with NCOALink® or ACS™)
  • Inbound Payment Tracking / Outbound Mail Tracking
  • Lockbox Auditing
  • Return Mail Processing

 

Milestones

  • 1974 National Computer Print, Inc. (NCP) is founded and starts growth to become the nation’s largest payment coupon book provider serving the financial services industry
  • 1988 Acquires Rand McNally’s direct marketing and payment systems businesses
  • 1992 Establishes transactional statement, letter and invoice production capabilities
  • 1997 Acquires Deluxe Payment Systems
  • 1997 Acquired by private equity firm now known as GTCR Golder Rauner
  • 1998 Acquires Payment Technologies
  • 1999 Acquires CNP Solutions and American Coupon Company
  • 2005 Completes first SAS 70 Type II examination by Ernst & Young and receives an unqualified opinion, the most favorable available
  • 2005 Acquires DocuGlobal, Inc., a technology based direct marketing firm
  • 2008 Acquired by private equity firm Lion AVI Holdings
  • 2013 Acquired by Harland Clarke
  • 2014 NCP Celebrates 40 Years of Success

 

NCP has operational production facilities in the following locations:

  • Birmingham, Alabama
  • Jacksonville, Florida

Security | Confidentiality

NCP Solutions is committed to maintaining a secure and confidential environment for processing its Clients’ data. Through the use of proven workflows, internal process audits (monitoring), disciplined system architecture and design practices, third party security assessments, and partnerships with leading software providers in our industry, NCP has taken reasonable steps to ensure processing integrity throughout all NCP systems.

NCP is also committed to providing products and services that consistently meet or exceed its customers’ expectations. Furthermore, we actively pursue goals aimed at achieving excellence in Data Management and Data Security.

For questions concerning confidentiality, processing integrity, and related security issues, please email NCP at YouAreSecure@ncpsolutions.com.

SOC 2 Type 2


SOC-Service Org_B_Marks_2c_Web
NCP Solutions is committed to maintaining a secure and confidential environment for processing its Clients’ data. Through the use of proven workflows, internal process audits (monitoring), disciplined system architecture and design practices, third party security assessments, and relationships with leading software providers in our industry, NCP Solutions has taken reasonable steps to ensure processing integrity throughout all NCP Solutions systems.

NCP Solutions is also committed to providing products and services that consistently meet or exceed its customers’ expectations.  We actively pursue goals aimed at achieving excellence in Data Management and Data Security.

 

For questions concerning confidentiality, processing integrity, and related security issues, please email NCP at YouAreSecure@ncpsolutions.com.

 

Soc 2 Type 2

Since 2004, NCP Solutions has contracted with nationally recognized accounting firms to conduct annual SAS 70 Type II examinations; the scopes of which are defined to address matters clients consider most important.

The American Institute of Certified Public Accountants (AICPA) created the Statement on Standards for Attestation Engagements (SSAE) No. 16, which went into effect for service auditors' reporting periods ending on or after June 15, 2011.

SSAE 16 is an attestation standard that addresses engagements undertaken by a service auditor for reporting on controls at organizations that provide services to user entities, for which a service organization's controls are likely to be relevant and requires that the service organization provide a description of its system along with a written assertion by management, which was never required by SAS 70.

As of January 2013, NCP Solutions completed its Service Organization Control (SOC) 2 Type 2 report in accordance with SSAE No. 16, which reports on NCP Solutions’ management's description of its system and the suitability of the design and operating effectiveness of controls.

For more information on AICPA, SSAE 16 and SOC, click here.

Sustainability

Although minimizing an environmental footprint can be challenging in a document intensive industry, NCP Solutions continues to work with its clients towards a “greener” tomorrow.

NCP Solutions utilizes recycled paper in its production process and also offers other “green” materials and supplies where appropriate. Our inks contain little or no hazardous ingredients, very low or zero VOC’s and have a high natural oil content, such as soy oil, flaxseed oil and tung oil.

Even though we are a paper-based company, we clearly understand that electronic services support our customers’ sustainability programs. NCP Solutions offers the following non-paper based services:

  • Electronic Document Archiving
  • ePresentment & Payment
  • Certified Mail™ & Electronic Return Receipt<sup>®</sup>
  • Customer Portal Technology

 

Our continued commitment to the environment is evidenced by our investments in eco-friendly technologies and materials that minimize our environmental footprint and reduce adverse impact.

Implementation and Client Services

At NCP Solutions we align our diverse subject-matter expertise with your business needs to create a highly-collaborative approach in implementing our solutions. From design and development to quality assurance and testing to final release and ongoing support, NCP Solutions’ proven project management approach ensures timely service implementations.

Our cross-functional teams are comprised of Project Management, Client Services, Graphic Design, Information Technology and Operations professionals who follow sound fundamentals to ensure success. Through our implementation process, we:

 

When your implementation has reached its successful completion, our job is just beginning. What you'll find with NCP Solutions is a Client Services team with a wealth of industry knowledge and expertise. We clearly understand that our clients expect their assigned representative to be a true business professional with the ability to think strategically and act tactically. Our associates have proven track records in supporting our clients with the highest degree of professionalism, knowledge and integrity.

 

For more information on implementation & client services, please contact customersupport@ncpsolutions.com.

Careers

ncp-solutions-careersNCP Solutions, a Harland Clarke company, is a proven leader of outsourced business communications, operating highly successful print, mail and electronic communications organizations across the nation. We provide employees with rewarding careers, outstanding opportunities, a full line-up of benefits options, including 401(k) programs and a commitment to ongoing training and professional development. We are always seeking qualified candidates with various skills and experience levels to join our team.

Click here, to visit our Careers portal. Select Harland Clarke Holdings from the drop down menu located under the Organization Tab, then select NCP Solutions from the sub-listings for available positions within NCP Solutions.

Employee Benefits Summary:

  • Competitive health, dental and prescription drug insurance program
  • Medical and dependent care flexible spending plan
  • Life insurance and supplemental life coverage for employee and family
  • Short and long-term disability coverage
  • Vision care plan
  • 401K retirement program
  • Tuition reimbursement plan
  • Employee assistance program
  • Cancer insurance program
  • Discounts on services and activities
  • Group rated auto and homeowners coverage